Information Collected and Stored Automatically Non-members If you are visiting the website as a non- ESERA member, i.e. you do not complete the online ESERA membership registration form and you do not log in using your ESERA membership details, some information of a non-personal nature regarding your site visit will be automatically collected in order to generate website usage statistics that will be used when planning future upgrades to the website.  The following information will be automatically collected and stored: The Internet domain and IP address from which you access the website The type of browser and operating system you are using to access the website The date and time that you accessed the website and the pages you visited If you linked to the website from another website, the address of the referring website As mentioned above, this information is of a non-personal nature and does not identify you personally. ESERA members If you are visiting the website as a registering or existing member, your membership details will be collected and stored in the ESERA members database.  This data includes the personal contact details and other personal information that you will submit as part of your membership registration, as well as details regarding your membership type, payment status and history.  No credit card details will be stored in the ESERA database; all online credit card payments are handled by Ingenico Group and the credit card details are entered directly on their secure platform which, at any time, meets all the required security standards (3Dsecure, Verified by VISA and MasterCard SecureCode). The information collected will be used for the following reasons: Internal record keeping To improve the services and options that we offer ESERA members To circulate to ESERA members information and community announcements which we think you may find interesting using the email address which you have provided To circulate the eNews publication to ESERA members who have opted to receive it To contact you regarding any membership or other queries which may arise As an ESERA member, you will have access to an online Member's Account on the website through which you will be able to access and amend your contact and membership details, including your username and password.  New members will be able to select their username / password upon registration, whilst existing members will receive emails containing an automatically generated username / password which can be changed upon logging in.  If you are an existing ESERA member and do not have a username / password, please contact ESERA via the Contact Us form.  All registration and dues confirmations will be sent via automated email. Online Payments Processing Online payments are handled by Ingenico using their secure platform which, at any time, meets all the required security standards (3Dsecure, Verified by VISA and MasterCard SecureCode).  Prior to proceeding with your payment, you will be able to review a summary of the items due to be billed, and the total amount due. On completing a successful online payment, a transaction with the name " Payment" will appear on your bank statement. A unique reference number will be assigned to each approved transaction which will be displayed in the confirmation page and in the confirmation email. The credit card is debited at once (immediatly).     Refunds or Cancellations Refunds on Membership Subscriptions are not possible.  If you wish to cancel your membership, please contact ESERA via the Contact Us form. Questions? If you have any questions, please contact ESERA via the online Contact Us form.